For more than two decades, Jay watched the corporate travel industry evolve and unfold as a leading industry journalist. He cut his teeth managing a succession of coverage areas at Business Travel News, including payment, expense, travel management, lodging, airlines, ground transportation, travel intermediaries, technology and distribution. He supported the launch of Phocuswire, a leading travel technology information site.

For more than a decade until late 2025, he served as editor-in-chief of The Beat, a premium subscription news service for senior industry execs, where he broke news, interviewed industry leaders, conducted proprietary research and hosted The Beat Live event. From the page to the stage, Jay has been a constant presence in the business travel industry.